Customer Helpdesk Form
- Easy integration into your web design page
- More specific in tackling customer problems
- Tickets are posted according to deparments, support products and services
- Upload additional files as attachments
- Notify admin, department users/agents of new tickets posted by the public
- Easily keep track of communication messages
View & Reply Support Tickets
- Use different search criterias to list out tickets
- View messages and post reply using canned messages
- Upload file attachments
- Set reply status to 'Yes' or 'No', set ticket status as 'New', 'Open' or 'Closed'
- Set tickets type as 'Standard', 'Archived', or 'Flagged'
Integrate with FAQ Support
- Integrate with OOPS Infotech FAQ Support for users to look for quick solutions in the knowledge base
- Helpdesk ticket content can be forwarded directly to FAQ Support to be added as FAQ
Anti-Spam With CAPTCHA Image
- Secure your customer helpdesk form from being spammed by a bot
- Requires both the GD library and FreeType library
Manageable Department Name
- Create multiple departments to handle tickets
- Assign department users/agents with login accounts to access tickets
- Allocation of tickets for different departments
Manageable Form Fields
- 'Department', 'Priority', 'Product', 'Order No' fields are optional
- Create a series of support products and services
Easy Management
- Manageable tickets, support products, fields, departments
- Create canned texts for various departments
- 'Auto Email Piping' feature
- Personalize notification email when ticket is posted, replied or closed
- Time Zone settings
- Pre-define Front-end CSS
Agent Account Login
- Login as agents assigned by admin to access tickets
- Authorised users can manage tickets and post reply at front end
- Update agent profile and 'Forget Password' feature
To discuss any of our services, please use our Request a Quote form, or contact us.
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