Modules : Faq Support

Frequently Ask Question

• Search FAQs by keywords or 'Jump to Category'
• Multi-level categories supported
• Redirect answer to URL and open link in a new or same window
• Display recent added FAQs amp; most popular questions
• Options to select FAQs display layout
• Visitor ratings, print FAQ, 'tell-a-friend' options
• 'Email Link To Me' feature

Easy Management

• Add, edit and update questions, answers and categories
• Assign a FAQ into multiple categories
• Prohibit unlimited FAQ ratings per person
• Personalize Notification Email amp; Tell-A-Friend email
• Notify admin when users submit questions at front-end
• Manageable user questions, status amp; other info.

Post Inquiries amp; Auto-Responder

• Enable user to submit questions
• Send Thank You email to users by auto-responder

Integrate With Customer Helpdesk

• Integrate with OOPS Infotech Customer Helpdesk for visitors to post support tickets
• Likewise, Helpdesk ticket content can be added back as FAQ

Compile FAQ Knowledge Base

• Create and write your FAQs using HTML editor which is supported in IE, Firefox and Mozilla web browser
• Insert the date of when your FAQ is added and last updated date
• Choose its category, enter question and keywords, upload file attachment
• Easily list or search to edit and delete any FAQ as you wish

Other Settings

• Time Zone settings
• Pre-define Front-end CSS

To discuss any of our services, please use our Request a Quote form, or contact us.