Tag: conversational commerce

Conversational commerce blends messaging interfaces with e-commerce, letting customers shop through chat. Whether via Facebook Messenger, WhatsApp, or on-site chatbots, users enjoy personalized recommendations, streamlined checkouts, and real-time support. OOPS INFOTECH leverages our digital marketing services and CRM integration to enable frictionless shopping experiences. Bots guide users, process payments, and send order updates—all within a conversation. This approach increases engagement, shortens purchase cycles, and fosters brand loyalty by meeting customers where they already chat.