Tag: Customer Support

Customer support chatbots automate responses to common queries, reducing wait times and improving satisfaction. OOPS INFOTECH builds support bots that handle FAQs, troubleshoot issues, and escalate complex cases to human agents. We integrate chatbots with Zendesk, Freshdesk, and Intercom for seamless ticket management. For a telecom client, chatbots resolved 60% of support tickets without human intervention. We also provide sentiment analysis to detect frustrated users and prioritize their needs. With OOPS INFOTECH, customer support becomes faster, smarter, and more efficient.