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Tag: Service Level Agreements
Service Level Agreements (SLAs) define expectations between businesses and vendors, covering uptime, response times, and penalties for breaches. OOPS INFOTECH drafts SLAs that balance client needs with realistic deliverables—e.g., 99.9% uptime, 24/7 support, and 4-hour resolution for critical bugs. We include KPIs like page load speed (<2s) and SEO performance targets, with monthly reports for transparency. Penalty clauses, such as fee discounts for missed deadlines, ensure accountability. For a logistics client, our SLA reduced downtime by 70% through proactive monitoring. With OOPS INFOTECH, SLAs become a partnership tool, fostering trust and aligning outcomes.
Understanding the Legal Aspects of Outsourcing Web Development
Outsourcing web development offers cost and expertise advantages, but legal risks can derail projects. This guide breaks down contracts, IP ownership, GDPR compliance, and more, with insights from OOPS INFOTECH, a leading Indian web development agency. Read more
Posted on January 25, 2025
Categories:Outsourcing Benefits and Challenges
Tags:Data PrivacyGDPRIntellectual PropertyIT ContractsLegal ComplianceOOPS INFOTECHOutsourcing RisksOutsourcing Web DevelopmentService Level AgreementsVendor Management
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