Tag: Service Level Agreements

Service Level Agreements (SLAs) define expectations between businesses and vendors, covering uptime, response times, and penalties for breaches. OOPS INFOTECH drafts SLAs that balance client needs with realistic deliverables—e.g., 99.9% uptime, 24/7 support, and 4-hour resolution for critical bugs. We include KPIs like page load speed (<2s) and SEO performance targets, with monthly reports for transparency. Penalty clauses, such as fee discounts for missed deadlines, ensure accountability. For a logistics client, our SLA reduced downtime by 70% through proactive monitoring. With OOPS INFOTECH, SLAs become a partnership tool, fostering trust and aligning outcomes.